Shipping Policy

A Legal Disclaimer

Shipping Policy

Processing Time

All orders are processed within 3–5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur due to postal service issues or external factors outside of our control.

Shipment Confirmation & Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Promise Family Legacy LLC is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

International Shipping

At this time, we only ship within the United States. For international orders, please contact us directly to discuss possible arrangements.

Contact

If you have questions about your order or shipping details, contact us